Thank you for choosing our food delivery service. Your trust is important to us. Please read our policies carefully before using our platform.
We maintain a strict no cash return policy. Once a payment is made and the order is confirmed, no refunds in cash will be provided under any circumstance.
If any discrepancies occur with the order, we will review the case and may offer a replacement or store credit at our discretion.
If a customer accidentally pays more than the required amount via our FonePay QR code, no cash refund will be issued. Customers are advised to double-check the amount before making a payment.
Any complaints related to food quality, delivery, or service must be made within 20 minutes of delivery. Complaints made after this time frame may not be entertained.
To file a complaint, please contact us immediately via our official communication channels.
We reserve the right to request full or partial pre-payment for any order before confirming or processing it. This may be based on order size, delivery distance, previous history, or other operational factors.
We value your privacy. All customer information collected during the order process (e.g., name, address, contact details) is securely stored and used solely by us for service and delivery purposes.
We do not share, sell, or rent your personal information to third parties.
We may update these policies at any time. All updates will be posted on this page with a revised effective date. Continued use of our services after changes indicates your acceptance of the revised terms.
