Return & Refund Policy
We strive to ensure customer satisfaction with every order. Please read our Return & Refund Policy carefully before placing an order with us.
We have a strict no cash refund policy. Once a payment is made, it is non-refundable under any circumstances.
If you receive an incorrect, damaged, or unsatisfactory food item, we offer replacements only, under the following conditions:
The complaint must be made within 20 minutes of delivery.
Customers must return the food item they are complaining about.
The returned food portion must be at least 3/4 of the original quantity.
Replacements will only be provided after verifying the issue.
No replacements or further actions will be taken if these conditions are not met.
If a customer does not answer phone calls from our delivery team during delivery, and we are unable to deliver the order:
No refund will be made.
No new order of the same item will be provided as a replacement.
It is the customer’s responsibility to be available and reachable during the delivery window.
If a customer accidentally pays more than the required amount via our FonePay QR code, no cash refund will be issued. Customers are advised to double-check the amount before making a payment.
We reserve the right to make the final decision on any return or refund-related matter. All decisions will be based on fairness, proof, and policy compliance.
If you have any questions regarding this policy, please contact us at:
Phone: 9082801073
Email: foodengine94@gmail.com
Social Media: https://www.facebook.com/foodenginepokhara
